Cancellations/Rescheduling
We must have a cancellation/rescheduling fee because as we reserve a time slot specifically for you, we are unable to schedule another job in that place at such short notice. Also our cleaners must still be paid even if you cancel your cleaning. We appreciate your understanding on this.
Our policies are below.
For Recurring Cleanings
If you cancel/reschedule within 48 hours of our scheduled arrival time you will be charged a €50 cancellation fee.
If you cancel/reschedule a cleaning within 2 hours of our scheduled arrival time you will be billed for the full value of your cleaning.
For Once Off Cleanings
If you cancel/reschedule within 48 hours of our scheduled arrival time you will be charged a €50 cancellation fee.
If you cancel/reschedule within 24 hours of our scheduled arrival time you will be charged a €100 cancellation fee.
If you cancel/reschedule a cleaning within 2 hours of our scheduled arrival time you will be billed for the full value of your cleaning.
Water/Electricity
We cannot clean without water or electricity. If we arrive and there is no water or electricity available we will consider that a cancellation within the 2 hours mark and you will be charged accordingly.
Billing
Charging is completed AFTER your home cleaning and you will receive an invoice via email once this occurs.
For invoices that are outstanding more then 30 days, a 10% charge will be added to the value of the invoice and every 30% days subsequent that the invoice remains unpaid.
Changes To Your Quote
Our cleanings are charged at a fixed price for your convenience. However this price is based on the number of hours we expect your cleaning to take.
There are rare occasions where we will need extra effort and time to clean your home. For example if your home is much larger than average, more unclean than average or if the incorrect booking options were selected.
If we do need to increase the price you will be contacted near the start of your cleaning and asked to accept the extra charge first. We will ensure that in these rare occasions, a fair and competitive quote will be reissued.